To send us a privacy concern, email us at "privacyinfo", then use the 'at' symbol - "@" - then "tailoredmail.com". (We have presented the email address in this way to prevent spam-oriented website crawlers from automatically capturing this address.)

Other areas where you can use the same approach:

"salesinfo"
"partnerinfo"
"supportinfo"
"jobsinfo"

Mission
To deliver the industry's most innovative and useful email solutions that empower an organization with content and knowledge management tools to communicate with highly diverse audiences. These solutions specifically will build long-lasting and meaningful online relationships by providing a true collaboration between the authors of the content and the individual preferences of their audience.

History
TailoredMail began in 1997 as Questiva (we changed our name to TailoredMail in 9/2002) with a vision to build a breakthrough email solution for businesses - to achieve greater retention and feedback with highly diverse audiences. TailoredMail™, the ASP application, was introduced in 1999 and is in use by some of the most successful companies in the world. Its unique blend of highly personalized subscriptions, dynamic/tailored email delivery, polling/survey and click-thru tracking feedback, and a collaborative authoring environment has created one of the industry's most innovative e-marketing solutions available. In short, TailoredMail dramatically simplifies email content creation and management, and engages email audiences like never before by giving them the choice and control of information they receive - for a stronger, more-engaging two-way communications relationship.

Privacy
To TailoredMail, our clients and our subscribers, there is no issue of greater importance than user privacy. Since personal privacy integrity is at the very core of our business, TailoredMail's success depends implicitly upon its ability to maintain the trust of the people using our products. Toward this end, we have two distinct policies:

Client Data Policy:
As our client, you have exclusive ownership and rights to your subscriber data.

E-Mail Recipient Policy:
We send only to lists that are single or double opted-in customers of our clients. Any e-mail recipient may request at any time to be removed from those lists, and we will comply with that request instantaneously. In addition, we will thoroughly investigate any allegations made by e-mail recipients relating to unsolicited e-mail.

Information Collection & Use
TailoredMail is the sole owner of the information collected on our website. We do not sell, share, or rent this information. TailoredMail collects the information and uses it exclusively to send only appropriate information to users who request it. TailoredMail collects information on our site in the following ways:

Contact Us Form
Requires a user to provide contact and company information.

Log Files
TailoredMail uses IP addresses to monitor and administrate our site and collect data to analyze trends. IP addresses are not linked to any personally identifiable information. Log file TailoredMail collects may include browser type, IP address, URL accessed, status code and number of bytes returned.

Links
The TailoredMail website contains links to other sites. TailoredMail is not responsible for the privacy practices of these sites. We recommend users read the privacy statements of each website.

Opt Out
All email communications sent by TailoredMail have clear instructions on how to unsubscribe from future communications. This can be accomplished in several ways including clicking on the one-click unsubscribe link within any email or replying to the email indicating you no longer wish to receive communications (by placing the word "remove" or "unsubscribe" in the subject line).

Security Statement
Along with privacy, security is of utmost importance at TailoredMail. Therefore, substantial investments have been made in TailoredMail's technology platform including high-end servers and hosting, database applications, and security technologies.

Correct/Update
If a user receives a TailoredMail delivered email communication on behalf of a client or signs up to a TailoredMail product update newsletter, they will be informed of how to change or correct their personal information in every email communication received through our system.

Notification of Changes to our Privacy Policy
When a change to our privacy policy occurs, we will post a notification on our homepage. If there is a material change to personally identifiable information, the user will be notified by email and they may opt out.

Anti-Spam Statement
TailoredMail practices permission-based email marketing. TailoredMail does not send unsolicited email or work with companies who do so. All clients are required as a part of our service to obtain explicit opt-in permission prior to being able to email to them.

Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Our Clients
TailoredMail offers our clients the most flexibility in the email marketing industry through a full range of email marketing solutions. Our cutting-edge products are designed in conjunction with the world's leading direct marketers and retailers.

In some cases TailoredMail assists our clients by collecting subscriber demographics and interests in hopes of serving subscribers with the most relevant e-mail publications possible. TailoredMail supports delivery of the email with sophisticated tracking technology allowing our clients to send very targeted communications to their audience. TailoredMail also provides our clients with ability to analyze data and transfer this data back to the client. Client data is kept private and never shared with other clients.

Clients can use the TailoredMail application to deliver their own email campaigns using a strict policy against sending unsolicited email. TailoredMail reserves the right to terminate any client relationship which does adhere to a strict opt in permission policy.

If users have any questions or suggestions regarding our privacy policy, please contact us at: TailoredMail, 10500 NE 8th, Suite 2050, Bellevue, WA 98004. 1-425-451-4770.

MANAGEMENT TEAM
Matt Highsmith - CEO / President
Matt founded TailoredMail in 1997. He has been a featured speaker at events such as Internet World, Web Market West and NetWorld + Interop - and successfully launched more than 50 software products and Internet services. Prior to starting TailoredMail, Matt was VP of Marketing/Sales, and then President of Intermind Corporation, winning the American Design Award for Corporate Marketing and establishing over 200 Internet content partnerships. Prior to that he was the Worldwide VP of Marketing for six years at Attachmate - the industry's largest independent software company - and guided its growth from $40 million to $400 million in annual sales. Matt also has held key brand and business marketing management positions at Apple Computer and Procter and Gamble, where he spent four years each. He received his BA in Business & Advertising at the University of Washington.

Jim Tinney - CTO
Jim joined TailoredMail in 1999 and brings an extensive background in compound document management and APIs, learned while holding senior management and engineering positions at AutoDesk, Motiva and Edgewise. Under his technical vision, Jim and his development team have been creating and extending TailoredMail's marketing services from the TailoredMail engine, to surveys and polls, and live customer interaction.
 

Directions
Take 405 to the 8th Street exit, and proceed west until you reach Bellevue Way. Head north on Bellevue Way to the parking garage which will appear on the right hand side. We're the 20th floor in the Bank of America building.

The Bellevue Hyatt is directly connected to our building, and is highly recommended when visiting. The Bellevue Square mall and numerous restaurants are directly across the street.